fortheworld OÜ provides digital services under the terms agreed with each customer. In certain circumstances, access to a service may be temporarily restricted or suspended in accordance with the applicable agreement, relevant policies and applicable law.
This article explains why a service may be suspended and what customers can expect when access is restricted.
Why might a service be suspended?
Depending on the service and the applicable agreement, suspension may occur for reasons including:
Overdue payments: An invoice remains unpaid after its due date and any applicable notice or other contractual requirements have been met.
Contractual reasons: A suspension is permitted under the applicable service agreement.
Security concerns: Temporary restrictions are necessary to protect accounts, systems, data or other users.
Misuse of services: There is a breach of applicable terms or unacceptable use of the service.
Technical or operational reasons: Temporary restrictions are necessary for maintenance, troubleshooting or service protection.
The circumstances and procedures applicable to a suspension depend on the relevant service and agreement.
Will I be notified before my service is suspended?
Where required by the applicable agreement or law, fortheworld OÜ will provide notice before suspending a service.
The notice may explain the reason for the proposed suspension, any outstanding requirements and the steps available to resolve the issue.
Notice requirements may differ depending on the circumstances. Exceptions may apply where immediate action is necessary for security, legal compliance or protection of systems and users.
What happens when a service is suspended?
During a suspension, some or all features of the affected service may become unavailable.
The scope of the restriction depends on the service and the reason for the suspension. A suspension does not necessarily terminate the underlying agreement or automatically cancel outstanding payment obligations.
Customers should review any notice received from fortheworld OÜ for information specific to their situation.
How can I restore access?
The steps required to restore access depend on the reason for the suspension.
For payment-related suspensions, this may involve settling outstanding amounts and allowing the payment to be verified. Other suspensions may require a security review, correction of a contractual issue or completion of another applicable requirement.
For further information, see How to Restore a Suspended Service.
What happens to my data during a suspension?
A suspension does not necessarily mean that customer data is deleted.
Data handling, retention and access depend on the service, the applicable agreement, the relevant privacy policy and legal requirements.
For information about data access or retrieval, please contact our Support Team. Do not assume that suspended data will remain available indefinitely.
What if I believe my service was suspended incorrectly?
If you believe a suspension was made in error, contact our Support Team and explain the situation.
Please include:
The affected service.
Any suspension notice you received.
Relevant invoice or account references, where applicable.
A brief explanation of why you believe the suspension should be reviewed.
We will review the information and explain the appropriate next steps.
Where can I get assistance?
For questions about a suspension or the requirements for restoring access, contact our Support Team through sustainable.support.
For payment-related questions, you can also contact our Billing Department at billing@forthe.world.
Please include relevant reference numbers so we can identify your enquiry and assist you efficiently.