fortheworld OÜ recognizes that customers may need access to their information, files, or other data associated with the services they use. This article explains how to request assistance with data access and retrieval, including when a service is temporarily unavailable or suspended.
Access to data depends on the service, the applicable agreement, technical capabilities, and relevant data protection requirements.
Can I access my data if my service is suspended?
A service suspension does not necessarily mean that your data has been deleted. However, access to the service or certain features may be restricted while the suspension remains in place.
If you need access to your data during a suspension, contact our Support Team and explain what information you need and why.
We will review your request and clarify the available options based on the circumstances and applicable requirements.
How do I request my data?
To request assistance retrieving your data:
Contact our Support Team through sustainable.support.
Identify the affected service or platform.
Explain which files or information you need.
Include any relevant account, project, or service references.
Specify whether you need a particular file, an export, or assistance accessing information.
We may request additional information to verify your identity or confirm that you are authorized to access the requested data.
Please do not send passwords, authentication codes or other sensitive login credentials.
What types of data can I request?
Depending on the service and the information available, your request may concern:
Files or documents stored through the service.
Customer-provided content.
Project-related information.
Available account or service records.
Copies or exports of data supported by the platform.
The exact information that can be retrieved depends on the service's functionality, available records, applicable agreements, and legal requirements.
Not every platform supports every type of export.
How long does data retrieval take?
Processing times depend on the size and type of the requested data, the technical capabilities of the service and any identity or authorization checks required.
If your request involves a suspended service, retrieval may also depend on the circumstances of the suspension and any applicable contractual requirements.
If we need additional time or information, we will clarify the next steps where possible.
Is there a fee for retrieving my data?
Whether a fee applies depends on the service, the applicable agreement, and the nature of the request.
If a retrieval fee may apply, we will clarify the relevant conditions before proceeding where required.
Any fees must be consistent with the applicable agreement and relevant law.
How long is my data retained after a service is suspended?
Data retention depends on the service, the applicable agreement, the relevant privacy policy and legal obligations.
Do not assume that data will remain available indefinitely after suspension. If you need files or other information, contact us as soon as reasonably possible.
Any specific retention period or deadline communicated to you under your agreement or the applicable privacy policy should be followed.
What if I want my data deleted?
Data retrieval and data deletion are different requests.
If you want your data deleted or wish to close an account, please contact our Support Team and clearly state your request.
We will review it in accordance with the applicable privacy policy and legal requirements. Some information may need to be retained where required by law or where another lawful basis for retention applies.
For more information, consult Privacy, GDPR & API Integrations in our help center.
How do you protect my data?
We aim to handle customer data responsibly and in accordance with our applicable privacy commitments and data protection obligations.
Before providing access to requested information, we may need to verify your identity or authority to receive it. This helps protect customer information from unauthorized disclosure.
Please use official support channels when submitting data-related requests.
Need assistance?
Support center: sustainable.support
Billing inquiries: billing@forthe.world
System status: status.sustainable.support
When contacting us, identify the affected service and describe the information you need. We will review your request and explain the available options.