While this knowledge base is designed to answer most questions, we know that some challenges require a human touch. At fortheworld, you have a direct line to technical expertise.
Step 1: Search This Help Center
Before reaching out, use the search bar at sustainable.support. Most common "blockers" are documented in the Troubleshooting section.
Step 2: Submit a Ticket
If you still need help, email support@sustainable.support. To help us resolve your issue in the first reply, please include:
The Domain: (e.g., meet.sustainable.support or clients.sustainable.support
The Action: What were you trying to do when the error occurred?
The Screenshot: A visual of the error message or the broken behavior is worth a thousand words.
Step 3: Resolution Time
SaaS Partners: Receive priority "Tier 1" support with a typical response time of under 4 hours during EEST business hours.
General Inquiries: We aim to resolve all technical tickets within 24–48 hours.