Once you have made a payment to fortheworld OÜ, it may take some time for the transaction to be received, processed and matched to the correct invoice. If your payment has not yet been confirmed, providing proof of payment can help us investigate the situation.
When is proof of payment needed?
You may be asked to provide proof of payment when:
You have paid an invoice by bank transfer, but it is still marked as unpaid.
Your payment has not been identified.
You need to clarify the status of a recent transaction.
A payment confirmation is required before a service can be restored.
What information should I provide?
To help us identify your payment, please provide:
Invoice number: The reference of the invoice you paid.
Payment date: When you initiated the transaction.
Amount and currency: The amount transferred.
Transaction reference: The bank's transaction or payment reference, if available.
Proof of payment: A bank-issued receipt or transaction confirmation showing the relevant details.
Please ensure the information is legible and matches the payment you are reporting.
How do I submit proof of payment?
Send the information to our Billing Department at billing@forthe.world.
Use the subject line Payment Verification – [Invoice Number] and include the relevant payment confirmation as an attachment.
If you have already contacted us about the same payment, reply to the existing email thread where possible so we can keep the correspondence together.
What happens after I submit proof of payment?
Our Billing Department will review the information and attempt to match the transaction to the relevant invoice.
Providing proof of payment helps with verification, but it does not necessarily mean the funds have reached the recipient's account. Bank processing times and payment arrangements may affect when a payment can be confirmed.
If we need additional information, we will contact you.
What if my payment is urgent?
If your payment relates to an overdue invoice or a service that has been suspended, clearly mention this in your email.
We will review the information in the context of your applicable agreement and the status of your payment. Service restoration is subject to payment verification and any other applicable requirements.
How can I protect my financial information?
Only provide information necessary to identify the transaction.
Never send your banking password, card PIN, one-time authentication codes or full card security details. You may redact unrelated transactions and other sensitive information from your payment confirmation, provided the details needed for verification remain visible.
Need help?
Contact our Billing Department at billing@forthe.world.
Please include your invoice number so we can identify your enquiry and assist you efficiently.